Quality Management:Quality manual: Difference between revisions

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* address customer satisfaction through the effective application of the system and
* address customer satisfaction through the effective application of the system and
* achieve continual improvements.
* achieve continual improvements.
* furthermore, the quality management system documentation has been developed in to support the [http://www.pmi.org PMBok®].


to be moved to references:
===Organizational scope===
====9001:2008====
The quality management system covers all activities carried out by VirtualTeam.biz. Please refer to the [[QM:Quality manual/Organizational diagram |Organizational diagram]].
====SA8000====
 
* [http://en.wikipedia.org/wiki/SA8000 Overview by Wikipedia]
The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.
* [http://www.sa8000.org Social Accountability International (SAI)]


1.2, 4.2.2 (a)
The Quality management system documentation has been keep to a minimum due to the size of the company.
===Organizational scope===
[[QM:Quality manual/Organizational diagram |Organizational diagram]]


1. Scope
===Exclusion===
The International Organization Standard ISO 9001:2008 describes the requirements for a Quality Management System by addressing the principles and processes surrounding the design development and delivery of a general product or service. The activity covered by Your Company is for the provision of and/or [delete as appropriate] supply of [Specify business/industry/sector].
VirtualTeam.biz do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.
The Quality Management System complies with all applicable requirements contained in ISO 9001:2008, covers the design and provision of all products and/or services, and encompasses all operations at our facility located at [insert address of your facilities here]. The following table identifies ISO 9001:2008 requirements not applicable to Your Company and provides a brief narrative justifying their exclusion from the scope of the Quality Management System. Exclusions are limited to Clause 7, Product Realisation where such processes are not performed or managed by the organization.
Exclusion
Clause
Justification
2. References
In addition to ISO 9001:2008 standard the company will also make reference to relevant British and or International Standards as well as customer specifications appropriate to the product and its market.
Standard
Title
Description
ISO 9000:2005


==Quality Policy==
==Quality Policy==
Line 40: Line 28:


==Management responsibility==
==Management responsibility==
5
* MANAGEMENT COMMITMENT
* MANAGEMENT COMMITMENT
* CUSTOMER FOCUS
* CUSTOMER FOCUS
Line 131: Line 118:
* Corrective Action
* Corrective Action
* 8.5.3 Preventative Action
* 8.5.3 Preventative Action
==Terms and definitions==
Terms, vocabulary and definitions as given in ISO 9000:2005 are used in this documentation.
Furthermore, the following terms are used:
====Check list====
Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.
==== Other Terms, definitions and abbreviations====
To be defined.


==References==
==References==
ISO 9001:2008, SA8000
[http://www.pmi.org PMBok®]


==Terms and definitions==
===ISO 900x===
3-0 Terms, definitions and abbreviations 3
* ISO 9001:2008,
* ISO 9000:2005 Quality management systems -- Fundamentals and vocabulary.
* traceability matrix
 
===SA8000===
* [http://en.wikipedia.org/wiki/SA8000 Overview by Wikipedia]
* [http://www.sa8000.org Social Accountability International (SAI)]
* traceability matrix


==husk==
===PMBok®===
Internal Audit template
[http://www.pmi.org PMBok®]
Audit Guidance
* traceability matrix

Revision as of 17:51, 15 November 2010

Return to the Introduction See more:

Terms and definitions and References are for reading continence found in the bottom of this page.

Scope of quality management system

VirtualTeam.biz has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • consistently provide products that meet customer, statutory and regulatory requirements.
  • address customer satisfaction through the effective application of the system and
  • achieve continual improvements.
  • furthermore, the quality management system documentation has been developed in to support the PMBok®.

Organizational scope

The quality management system covers all activities carried out by VirtualTeam.biz. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company.

Exclusion

VirtualTeam.biz do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

  • MANAGEMENT COMMITMENT
  • CUSTOMER FOCUS
  • QUALITY POLICY
  • PLANNING
  • Quality Objectives
  • Quality Management System Planning

RESPONSIBILITY, AUTHORITY AND COMMUNICATION 5.5.1 Responsibility and Authority 5.5.2 Management representative 5.5.3 Internal Communication 5.6 MANAGEMENT REVIEW 5.6.1 General 5.6.2 Review Input 5.6.3 Review Output

Appointment of management representative

5.5

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS

  • Quality Manual
  • Control of Documents
  • Control of Records

Procedures

QMS processes and their interaction

Procedures

Work instructions

Work instructions

References

  • ISO 9001:2008 chapter 5.3
  • See all references here: References.

Personnel development

Resource management

6

PROVISION OF RESOURCES 6.2 HUMAN RESOURCES 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 INFRASTRUCTURE 6.4 WORK ENVIRONMENT

Product realization processes

Chapter 7 in the standard.

PLANNING

  • CUSTOMER RELATED PROCESSES
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

DESIGN & DEVELOPMENT

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control

PURCHASING

  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

PRODUCTION & SERVICE PROVISION

  • Control of Production & Service Provision
  • Validation of Processes for Production & Service Provision
  • Identification & Traceability
  • Customer Property
  • Preservation of Product
  • CALIBRATION

Measurement, analysis and improvement

Chapter 8 in the standard

MEASUREMENT, ANALYSIS & IMPROVEMENT

  • GENERAL
  • MONITORING & MEASUREMENT
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • CONTROL OF NONCONFORMING PRODUCTS
  • ANALYSIS OF DATA
  • IMPROVEMENT
  • Continual Improvement
  • Corrective Action
  • 8.5.3 Preventative Action


Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.

References

ISO 900x

  • ISO 9001:2008,
  • ISO 9000:2005 Quality management systems -- Fundamentals and vocabulary.
  • traceability matrix

SA8000

PMBok®

PMBok®

  • traceability matrix
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