Quality Management:Quality manual

Return to the Introduction

DON'T USE THIS document is on revision!! THE TEXT STARTS HERE

This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to QM:Introduction for a readers guide to the quality management documentation.

Note: Terms and definitions, References and Document History are found in the bottom of this page.

Scope of quality management system

Virtual Team A/S has developed and implemented this quality management system to demonstrate its ability to:

• Meet the ISO 9001:2008 requirements
• Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
• Consistently provide products that meet customer, statutory and regulatory requirements.
• Address customer satisfaction through the effective application of the system and
• Achieve continual improvements.
• Furthermore, the quality management system documentation has been developed in to support the PMBok®, used in all project management activities.

Organizational scope

The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.

Exclusion

Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

Appointment of management representative

The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review

The management reviews among others the

• Quality Policy
• Quality objectives
• Social Accountability Policy, procedures and results.

at least 2 times a year or when need arise.

References: Management review - Check list

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS

• Quality Manual
• Control of Documents
• Control of Records

Procedures

QMS processes and their interaction

Procedures

Work instructions

Work instructions

Resource management

Chapter 6 in the standard

• Organization (organization chart)
• PROVISION OF RESOURCES
• HUMAN RESOURCES
  • 6.2.1 General
  • 6.2.2 Competence, Awareness & Training
  • 6.3 INFRASTRUCTURE
  • 6.4 WORK ENVIRONMENT

Product realization processes

Chapter 7 in the standard.

Planning

• Customer related processes
• Determination of Requirements Related to Product
• Review of Requirements Related to Product
• Customer Communication

Design & Development

• Planning
• Input
• Output
• Review
• Verification
• Validation
• Change Control

Purchasing

• Purchase Orders
• Purchasing Information
• Verification of Purchased Product

Production & Service provision

Refer to ..

Customer Property

Customer properties that need special attention:

• Personal data
• Documents and specifications
• Confidential information

TO be elaborated

Preservation of Product

TO be elaborated

Calibration (N/A)

For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the project documentation shall define responsibilities in the affected organizations.

Measurement, analysis and improvement

Chapter 8 in the standard

• General
• Monitoring & Measurement
• Customer Satisfaction
• Internal Audit
• Process Monitoring & Measurement
• Product Monitoring & Measurement
• Control of nonconforming products
• Analysis of data
• Improvement
• Continual Improvement
• Corrective Action
• (8.5.3) Preventative Action

Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.

References

ISO 900x

• ISO 9001:2008 Quality management systems - Requirements
• ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
• ISO 9001:2008/Cor 1:2009
• ISO 9001 Auditing Practices Group
• QM:Traceability matrix/ISO 9001

SA8000

• Overview by Wikipedia
• Social Accountability International (sa-intl.org)
• The SA8000:2008 standard may be downloaded free of charge.
• Social Accountability International (SAI)???
• Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article SA8000 vs ISO26000.
• QM:Traceability matrix/SA8000

PMBok®

PMBok®

• QM:traceability matrix/PMBOK

Document History

Version	Date	Author	Status	Purpose of update
1	26 Okt 2011	PSA	Draft	New document.
2	13 Dec 2011	PSA	Ongoing