Quality Management:Quality manual: Difference between revisions

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==References==
==References==
2-0 References 2
ISO 9001:2008, SA8000
[http://www.pmi.org PMBok®]
 
==Terms and definitions==
==Terms and definitions==
3-0 Terms, definitions and abbreviations 3
3-0 Terms, definitions and abbreviations 3

Revision as of 14:08, 15 November 2010

Return to the Introduction See more:

Terms and definitions and References are for reading continence found in the bottom of this page.

Scope of quality management system

VirtualTeam.biz has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • consistently provide products that meet customer, statutory and regulatory requirements.
  • address customer satisfaction through the effective application of the system and
  • achieve continual improvements.

to be moved to references:

9001:2008

SA8000

1.2, 4.2.2 (a)

Organizational scope

Organizational diagram

1. Scope The International Organization Standard ISO 9001:2008 describes the requirements for a Quality Management System by addressing the principles and processes surrounding the design development and delivery of a general product or service. The activity covered by Your Company is for the provision of and/or [delete as appropriate] supply of [Specify business/industry/sector]. The Quality Management System complies with all applicable requirements contained in ISO 9001:2008, covers the design and provision of all products and/or services, and encompasses all operations at our facility located at [insert address of your facilities here]. The following table identifies ISO 9001:2008 requirements not applicable to Your Company and provides a brief narrative justifying their exclusion from the scope of the Quality Management System. Exclusions are limited to Clause 7, Product Realisation where such processes are not performed or managed by the organization. Exclusion Clause Justification 2. References In addition to ISO 9001:2008 standard the company will also make reference to relevant British and or International Standards as well as customer specifications appropriate to the product and its market. Standard Title Description ISO 9000:2005

Quality Policy

The Quality Policy is maintained here.

Management responsibility

5
  • MANAGEMENT COMMITMENT
  • CUSTOMER FOCUS
  • QUALITY POLICY
  • PLANNING
  • Quality Objectives
  • Quality Management System Planning

RESPONSIBILITY, AUTHORITY AND COMMUNICATION 5.5.1 Responsibility and Authority 5.5.2 Management representative 5.5.3 Internal Communication 5.6 MANAGEMENT REVIEW 5.6.1 General 5.6.2 Review Input 5.6.3 Review Output

Appointment of management representative

5.5

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS

  • Quality Manual
  • Control of Documents
  • Control of Records

Procedures

QMS processes and their interaction

4

Work instructions

Personnel development

Resource management

6

PROVISION OF RESOURCES 6.2 HUMAN RESOURCES 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 INFRASTRUCTURE 6.4 WORK ENVIRONMENT

Product realization processes

Chapter 7 in the standard.

PLANNING

  • CUSTOMER RELATED PROCESSES
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

DESIGN & DEVELOPMENT

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control

PURCHASING

  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

PRODUCTION & SERVICE PROVISION

  • Control of Production & Service Provision
  • Validation of Processes for Production & Service Provision
  • Identification & Traceability
  • Customer Property
  • Preservation of Product
  • CALIBRATION

Measurement, analysis and improvement

Chapter 8 in the standard

MEASUREMENT, ANALYSIS & IMPROVEMENT

  • GENERAL
  • MONITORING & MEASUREMENT
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • CONTROL OF NONCONFORMING PRODUCTS
  • ANALYSIS OF DATA
  • IMPROVEMENT
  • Continual Improvement
  • Corrective Action
  • 8.5.3 Preventative Action

References

ISO 9001:2008, SA8000 PMBok®

Terms and definitions

3-0 Terms, definitions and abbreviations 3

husk

Internal Audit template Audit Guidance