Quality Management:Quality manual

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Terms and definitions and References are for reading continence found in the bottom of this page.

Scope of quality management system

1.2, 4.2.2 (a)

Organizational diagram

Quality Policy

5.3

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Vision and Mission

Virtual-team.biz will setup a Danish business company to support outsourcing of software-development projects to Bolivian companies.

Short time Vision

Partner with 2-4 Bolivian companies (10-50 employees). Set up a scalable network structure, that may deliver software products of high quality and on the agreed time to the European marked.

Mission

Support and enhance the Bolivian partner’s Project Management, Quality insurance and maturity level. Market the services in Europe and manage quality and project management of the deliveries.

Core values

All business shall be carried out to mutual benefits for all involved organizations and individuals. Business shall be environmental and financial sustainable. All projects shall be executed according to relevant international standards and recognized best practice.

Data policy

VirtualTeam.biz protect email addresses and other personal information. Kundens ejendom?

Management responsibility

5

• MANAGEMENT COMMITMENT
• CUSTOMER FOCUS
• QUALITY POLICY
• PLANNING
• Quality Objectives
• Quality Management System Planning

RESPONSIBILITY, AUTHORITY AND COMMUNICATION 5.5.1 Responsibility and Authority 5.5.2 Management representative 5.5.3 Internal Communication 5.6 MANAGEMENT REVIEW 5.6.1 General 5.6.2 Review Input 5.6.3 Review Output

Appointment of management representative

5.5

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS

• Quality Manual
• Control of Documents
• Control of Records

Procedures

QMS processes and their interaction

4

Work instructions

Personnel development

Resource management

6

PROVISION OF RESOURCES 6.2 HUMAN RESOURCES 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 INFRASTRUCTURE 6.4 WORK ENVIRONMENT

Product realization processes

Chapter 7 in the standard.

PLANNING

• CUSTOMER RELATED PROCESSES
• Determination of Requirements Related to Product
• Review of Requirements Related to Product
• Customer Communication

DESIGN & DEVELOPMENT

• Planning
• Input
• Output
• Review
• Verification
• Validation
• Change Control

PURCHASING

• Purchase Orders
• Purchasing Information
• Verification of Purchased Product

PRODUCTION & SERVICE PROVISION

• Control of Production & Service Provision
• Validation of Processes for Production & Service Provision
• Identification & Traceability
• Customer Property
• Preservation of Product
• CALIBRATION

Measurement, analysis and improvement

Chapter 8 in the standard

MEASUREMENT, ANALYSIS & IMPROVEMENT

• GENERAL
• MONITORING & MEASUREMENT
• Customer Satisfaction
• Internal Audit
• Process Monitoring & Measurement
• Product Monitoring & Measurement
• CONTROL OF NONCONFORMING PRODUCTS
• ANALYSIS OF DATA
• IMPROVEMENT
• Continual Improvement
• Corrective Action
• 8.5.3 Preventative Action

References

2-0 References 2

Terms and definitions

3-0 Terms, definitions and abbreviations 3

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Internal Audit template Audit Guidance