Quality Management:Quality manual: Difference between revisions

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[[QM:Introduction|Return to the Introduction]]
[[QM:Introduction|Return to the Introduction]]
See more:  
 
* [http://en.wikipedia.org/wiki/ISO_9000 example implementation]
DON'T USE THIS document is on revision!!
* [http://isotc.iso.org/livelink/livelink/fetch/2000/2122/-8835176/8835194/3541460/customview.html?func=ll&objId=3541460&objAction=browse&sort=name Audit]
THE TEXT STARTS HERE
This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to [[QM:Introduction|Introduction to the quality manual]] for a readers guide to the quality management documentation. The [[QM:Introduction|Introduction]] do not contain any requirement to the quality management system.
 
The Quality manual consist of this document and the following documents:
{{#subpages: QM:Quality manual}}
 
Furthermore, a number of [[CL:Contents|check lists]] are optionally used in daily work. These [[CL:Contents|check lists]] are, as such, not part of the quality management system but are [[QM:Quality_manual/Procedures/Control_of_documents|controlled]] after the same rules as any other document.
 
Note: [[#Terms and definitions|Terms and definitions]], [[#References|References]] and  [[#Document History|Document History]] are found at the bottom of this page.


==Scope of quality management system==  
==Scope of quality management system==  
1.2, 4.2.2 (a)
[http://www.vteam.dk Virtual Team A/S] has developed and implemented this quality management system to demonstrate its ability to:
* Meet the ISO 9001:2008 requirements
* Meet the SA8000 social accountability standard developed and maintained by [http://www.sa8000.org Social Accountability International (SAI)].
* Consistently provide products that meet customer, statutory and regulatory requirements.
* Address customer satisfaction through the effective application of the system and
* Achieve continual improvements.
* Furthermore, the quality management system documentation has been developed in to support the [http://www.pmi.org PMBok®], used in all project management activities.  
 
===Organizational scope===
The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the [[QM:Quality_manual/Organizational_diagram |Organizational diagram]].
 
The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.
 
The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.


Organizational diagram
===Exclusion===
Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.


==Quality Policy==
==Quality Policy==
5.3
The [[QM:Quality manual/Quality policy |Quality Policy]] is maintained [[QM:Quality manual/Quality policy |here]].
QP---
===Vision and Mission===
Virtual-team.biz will setup a Danish business company to support outsourcing of software-development projects to Bolivian companies.
===Short time Vision===
Partner with 2-4 Bolivian companies (10-50 employees). Set up a scalable network structure, that may deliver software products of high quality and on the agreed time to the European marked.
===Mission===
Support and enhance the Bolivian partner’s Project Management, Quality insurance and maturity level. Market the services in Europe and manage quality and project management of the deliveries.
===Core values===
All business shall be carried out to mutual benefits for all involved organizations and individuals. Business shall be environmental and financial sustainable.
All projects shall be executed according to relevant international standards and recognized best practice.


===Data policy===
==Management responsibility==
VirtualTeam.biz protect email addresses and other personal information.  
===Appointment of management representative===
Kundens ejendom?
The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.


==Management responsibility==
===Management Review===
5
The management reviews among others the
* MANAGEMENT COMMITMENT
* [[QM:Quality manual/Quality policy |Quality Policy]]
* CUSTOMER FOCUS
* [[QM:Quality objectives|Quality objectives]]
* QUALITY POLICY
* [[QM:Quality manual/Quality policy|Social Accountability Policy]],
* PLANNING
* [[QM:Quality_manual/Procedures|Procedures]]
* Quality Objectives
* [[QM:Quality_manual/Work_instructions|Work instructions]]
* Quality Management System Planning
* Records and results.
at least 2 times a year or when need arise.


RESPONSIBILITY, AUTHORITY AND COMMUNICATION
References: [[CL:Quality Management/Management review|Management review - Check list]]
5.5.1 Responsibility and Authority
5.5.2 Management representative
5.5.3 Internal Communication
5.6 MANAGEMENT REVIEW
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
===Appointment of management representative===
5.5


[[ToBeDefined]]
==Quality Management System==
==Quality Management System==
INTRODUCTION
INTRODUCTION
DOCUMENTATION REQUIREMENTS
DOCUMENTATION REQUIREMENTS
* Quality Manual
[[ToBeDefined]]
* Control of Documents
* Control of Records


==Procedures==
==Procedures and work instructions==
===QMS processes and their interaction===
===QMS processes and their interaction===
4
The following [[QM:Quality manual/Procedures|Procedures]] has been defined and are maintained:
{{#subpages: QM:Quality manual/Procedures}}
 
===Work instructions===
===Work instructions===
Personnel development
Furthermore a number of [[QM:Quality manual/Work instructions|Work instructions]] has been defined:
{{#subpages: QM:Quality manual/Work instructions}}
These work instructions must be followed, when the related tasks is carried out. 


[[ToBeDefined]]
==Resource management==
==Resource management==
6
Chapter 6 in the standard
PROVISION OF RESOURCES
* Organization (organization chart)[[QM:Quality_manual/Organizational_diagram |Organizational diagram]]
6.2 HUMAN RESOURCES
* PROVISION OF RESOURCES
6.2.1 General
* HUMAN RESOURCES
6.2.2 Competence, Awareness & Training
** 6.2.1 General
6.3 INFRASTRUCTURE
** 6.2.2 Competence, Awareness & Training
6.4 WORK ENVIRONMENT
** 6.3 INFRASTRUCTURE
** 6.4 WORK ENVIRONMENT
[[ToBeDefined]]


==Product realization processes==
==Product realization processes==
Chapter 7 in the standard.
Chapter 7 in the standard.
===PLANNING===
===Planning===
* CUSTOMER RELATED PROCESSES
* Customer related processes
* Determination of Requirements Related to Product
* Determination of Requirements Related to Product
* Review of Requirements Related to Product
* Review of Requirements Related to Product
* Customer Communication
* Customer Communication


==DESIGN & DEVELOPMENT==
==Design & Development==
* Planning
* Planning
* Input
* Input
Line 85: Line 95:
* Validation
* Validation
* Change Control
* Change Control
==PURCHASING==
 
==Purchasing==
* Purchase Orders
* Purchase Orders
* Purchasing Information
* Purchasing Information
* Verification of Purchased Product
* Verification of Purchased Product
==PRODUCTION & SERVICE PROVISION==
 
* Control of Production & Service Provision
==Production & Service provision==
* Validation of Processes for Production & Service Provision
Refer to ..
* Identification & Traceability
 
* Customer Property
===Control of Production & Service Provision===
* Preservation of Product
===Validation of Processes for Production & Service Provision===
* CALIBRATION
===Identification & Traceability===
 
===Customer Property===
Customer properties that need special attention:
* Personal data
* Documents and specifications
* Confidential information
TO be elaborated
 
===Preservation of Product===
TO be elaborated
 
===Calibration (N/A)===
For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the [[CL:Project_Management/Project_documentation|project documentation]] shall define responsibilities in the affected organizations. 


==Measurement, analysis and improvement==
==Measurement, analysis and improvement==
8
Chapter 8 in the standard
MEASUREMENT, ANALYSIS & IMPROVEMENT................................................................................26
 
8.1 GENERAL.........................................................................................................................................26
* General
8.2 MONITORING & MEASUREMENT...........................................................................................................27
* Monitoring & Measurement
8.2.1 Customer Satisfaction........................................................................................................27
* Customer Satisfaction
8.2.2 Internal Audit......................................................................................................................27
* Internal Audit
8.2.3 Process Monitoring & Measurement..................................................................................28
* Process Monitoring & Measurement
8.2.4 Product Monitoring & Measurement...................................................................................28
* Product Monitoring & Measurement
8.3 CONTROL OF NONCONFORMING PRODUCTS..........................................................................................28
* Control of nonconforming products
8.4 ANALYSIS OF DATA............................................................................................................................29
* Analysis of data
8.5 IMPROVEMENT..................................................................................................................................30
* Improvement
8.5.1 Continual Improvement......................................................................................................30
* Continual Improvement
8.5.2 Corrective Action................................................................................................................30
* Corrective Action
8.5.3 Preventative Action
* (8.5.3) Preventative Action
 
 
==Terms and definitions==
Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation.
Furthermore, the following terms are used:
 
====Check list====
Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.
 
==== Other Terms, definitions and abbreviations====
To be defined.


==References==
==References==
2-0 References 2
==Terms and definitions==
3-0 Terms, definitions and abbreviations 3


==husk==
===ISO 900x===
Internal Audit template
* ISO 9001:2008 Quality management systems - Requirements
Audit Guidance
* ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
* ISO 9001:2008/Cor 1:2009
* [http://isotc.iso.org/livelink/livelink/fetch/2000/2122/-8835176/8835194/3541460/customview.html?func=ll&objId=3541460&objAction=browse&sort=name ISO 9001 Auditing Practices Group]
* [[QM:Traceability matrix/ISO 9001]]
 
===SA8000===
* [http://en.wikipedia.org/wiki/SA8000 Overview by Wikipedia]
* [http://www.sa-intl.org Social Accountability International (sa-intl.org)]
* [http://www.sa-intl.org/sa8000 The SA8000:2008 standard] may be downloaded free of charge.
* [http://www.sa8000.org Social Accountability International (SAI)]???
* Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article [[SA8000 vs ISO26000]].
* [[QM:Traceability matrix/SA8000]]
 
===PMBok®===
[http://www.pmi.org PMBok®]
* [[QM:traceability matrix/PMBOK]]
 
==Document History==
{| class="wikitable"
|-
! Version
! Date
! Author
! Status
! Purpose of update
|-
| 1
| 26 Okt 2011
| PSA
| Draft
| New document.
|-
| 2
| 13 Dec 2011
| PSA
| Ongoing
|
|-
|
|
|
|
|
|}

Latest revision as of 18:53, 16 December 2011

Return to the Introduction

DON'T USE THIS document is on revision!! THE TEXT STARTS HERE

This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to Introduction to the quality manual for a readers guide to the quality management documentation. The Introduction do not contain any requirement to the quality management system.

The Quality manual consist of this document and the following documents: {{#subpages: QM:Quality manual}}

Furthermore, a number of check lists are optionally used in daily work. These check lists are, as such, not part of the quality management system but are controlled after the same rules as any other document.

Note: Terms and definitions, References and Document History are found at the bottom of this page.

Scope of quality management system

Virtual Team A/S has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • Consistently provide products that meet customer, statutory and regulatory requirements.
  • Address customer satisfaction through the effective application of the system and
  • Achieve continual improvements.
  • Furthermore, the quality management system documentation has been developed in to support the PMBok®, used in all project management activities.

Organizational scope

The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.

Exclusion

Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

Appointment of management representative

The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review

The management reviews among others the

at least 2 times a year or when need arise.

References: Management review - Check list

ToBeDefined

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS ToBeDefined

Procedures and work instructions

QMS processes and their interaction

The following Procedures has been defined and are maintained: {{#subpages: QM:Quality manual/Procedures}}

Work instructions

Furthermore a number of Work instructions has been defined: {{#subpages: QM:Quality manual/Work instructions}} These work instructions must be followed, when the related tasks is carried out.

ToBeDefined

Resource management

Chapter 6 in the standard

  • Organization (organization chart)Organizational diagram
  • PROVISION OF RESOURCES
  • HUMAN RESOURCES
    • 6.2.1 General
    • 6.2.2 Competence, Awareness & Training
    • 6.3 INFRASTRUCTURE
    • 6.4 WORK ENVIRONMENT

ToBeDefined

Product realization processes

Chapter 7 in the standard.

Planning

  • Customer related processes
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

Design & Development

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control

Purchasing

  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

Production & Service provision

Refer to ..

Control of Production & Service Provision

Validation of Processes for Production & Service Provision

Identification & Traceability

Customer Property

Customer properties that need special attention:

  • Personal data
  • Documents and specifications
  • Confidential information

TO be elaborated

Preservation of Product

TO be elaborated

Calibration (N/A)

For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the project documentation shall define responsibilities in the affected organizations.

Measurement, analysis and improvement

Chapter 8 in the standard

  • General
  • Monitoring & Measurement
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • Control of nonconforming products
  • Analysis of data
  • Improvement
  • Continual Improvement
  • Corrective Action
  • (8.5.3) Preventative Action


Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.

References

ISO 900x

SA8000

PMBok®

PMBok®

Document History

Version Date Author Status Purpose of update
1 26 Okt 2011 PSA Draft New document.
2 13 Dec 2011 PSA Ongoing