Quality Management:Quality manual: Difference between revisions

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[[QM:Introduction|Return to the Introduction]]
[[QM:Introduction|Return to the Introduction]]
See more:  
 
* [http://en.wikipedia.org/wiki/ISO_9000 example implementation]
DON'T USE THIS document is on revision!!
* [http://isotc.iso.org/livelink/livelink/fetch/2000/2122/-8835176/8835194/3541460/customview.html?func=ll&objId=3541460&objAction=browse&sort=name Audit]
THE TEXT STARTS HERE
[[#Terms and definitions|Terms and definitions]] and [[#References|References]] are for reading continence found in the bottom of this page.
This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to [[QM:Introduction|Introduction to the quality manual]] for a readers guide to the quality management documentation. The [[QM:Introduction|Introduction]] do not contain any requirement to the quality management system.
 
The Quality manual consist of this document and the following documents:
{{#subpages: QM:Quality manual}}
 
Furthermore, a number of [[CL:Contents|check lists]] are optionally used in daily work. These [[CL:Contents|check lists]] are, as such, not part of the quality management system but are [[QM:Quality_manual/Procedures/Control_of_documents|controlled]] after the same rules as any other document.
 
Note: [[#Terms and definitions|Terms and definitions]], [[#References|References]] and  [[#Document History|Document History]] are found at the bottom of this page.


==Scope of quality management system==  
==Scope of quality management system==  
[http://www.virtualteam.biz VirtualTeam.biz] has developed and implemented this quality management system to demonstrate its ability to:  
[http://www.vteam.dk Virtual Team A/S] has developed and implemented this quality management system to demonstrate its ability to:  
* Meet the ISO 9001:2008 requirements
* Meet the ISO 9001:2008 requirements
* Meet the SA8000 social accountability standard developed and maintained by [http://www.sa8000.org Social Accountability International (SAI)].
* Meet the SA8000 social accountability standard developed and maintained by [http://www.sa8000.org Social Accountability International (SAI)].
* consistently provide products that meet customer, statutory and regulatory requirements.  
* Consistently provide products that meet customer, statutory and regulatory requirements.  
* address customer satisfaction through the effective application of the system and
* Address customer satisfaction through the effective application of the system and
* achieve continual improvements.
* Achieve continual improvements.
* furthermore, the quality management system documentation has been developed in to support the [http://www.pmi.org PMBok®].
* Furthermore, the quality management system documentation has been developed in to support the [http://www.pmi.org PMBok®], used in all project management activities.  


===Organizational scope===
===Organizational scope===
The quality management system covers all activities carried out by VirtualTeam.biz. Please refer to the [[QM:Quality manual/Organizational diagram |Organizational diagram]].
The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the [[QM:Quality_manual/Organizational_diagram |Organizational diagram]].


The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.
The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.


The Quality management system documentation has been keep to a minimum due to the size of the company.
The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.


===Exclusion===
===Exclusion===
VirtualTeam.biz do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.
Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.


==Quality Policy==
==Quality Policy==
Line 29: Line 37:
==Management responsibility==
==Management responsibility==
===Appointment of management representative===
===Appointment of management representative===
The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company.
The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.


===Management Review===
===Management Review===
Line 35: Line 43:
* [[QM:Quality manual/Quality policy |Quality Policy]]  
* [[QM:Quality manual/Quality policy |Quality Policy]]  
* [[QM:Quality objectives|Quality objectives]]  
* [[QM:Quality objectives|Quality objectives]]  
* [[QM:Quality manual/Quality policy |Social Accountability Policy]], procedures and results.
* [[QM:Quality manual/Quality policy|Social Accountability Policy]],  
* [[QM:Quality_manual/Procedures|Procedures]]
* [[QM:Quality_manual/Work_instructions|Work instructions]]
* Records and results.
at least 2 times a year or when need arise.
at least 2 times a year or when need arise.


References: [[CL:Quality Management/Management review|Management review - Check list]]  
References: [[CL:Quality Management/Management review|Management review - Check list]]  
/////Hertil PSA
* PLANNING
* Quality Objectives
* Quality Management System Planning
RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 Responsibility and Authority
5.6 MANAGEMENT REVIEW
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output


[[ToBeDefined]]
==Quality Management System==
==Quality Management System==
INTRODUCTION
INTRODUCTION
DOCUMENTATION REQUIREMENTS
DOCUMENTATION REQUIREMENTS
* Quality Manual
[[ToBeDefined]]
* Control of Documents
* Control of Records


==Procedures==
==Procedures and work instructions==
===QMS processes and their interaction===
===QMS processes and their interaction===
[[QM:Quality manual/Procedures|Procedures]]
The following [[QM:Quality manual/Procedures|Procedures]] has been defined and are maintained:
{{#subpages: QM:Quality manual/Procedures}}
 
===Work instructions===
===Work instructions===
[[QM:Quality manual/Work instructions|Work instructions]]
Furthermore a number of [[QM:Quality manual/Work instructions|Work instructions]] has been defined:
{{#subpages: QM:Quality manual/Work instructions}}
These work instructions must be followed, when the related tasks is carried out. 


[[ToBeDefined]]
==Resource management==
==Resource management==
6
Chapter 6 in the standard
PROVISION OF RESOURCES
* Organization (organization chart)[[QM:Quality_manual/Organizational_diagram |Organizational diagram]]
6.2 HUMAN RESOURCES
* PROVISION OF RESOURCES
6.2.1 General
* HUMAN RESOURCES
6.2.2 Competence, Awareness & Training
** 6.2.1 General
6.3 INFRASTRUCTURE
** 6.2.2 Competence, Awareness & Training
6.4 WORK ENVIRONMENT
** 6.3 INFRASTRUCTURE
** 6.4 WORK ENVIRONMENT
[[ToBeDefined]]


==Product realization processes==
==Product realization processes==
Chapter 7 in the standard.
Chapter 7 in the standard.
===PLANNING===
===Planning===
* CUSTOMER RELATED PROCESSES
* Customer related processes
* Determination of Requirements Related to Product
* Determination of Requirements Related to Product
* Review of Requirements Related to Product
* Review of Requirements Related to Product
* Customer Communication
* Customer Communication


==DESIGN & DEVELOPMENT==
==Design & Development==
* Planning
* Planning
* Input
* Input
Line 90: Line 95:
* Validation
* Validation
* Change Control
* Change Control
==PURCHASING==
 
==Purchasing==
* Purchase Orders
* Purchase Orders
* Purchasing Information
* Purchasing Information
* Verification of Purchased Product
* Verification of Purchased Product
==PRODUCTION & SERVICE PROVISION==
 
* Control of Production & Service Provision
==Production & Service provision==
* Validation of Processes for Production & Service Provision
Refer to ..
* Identification & Traceability
 
* Customer Property
===Control of Production & Service Provision===
* Preservation of Product
===Validation of Processes for Production & Service Provision===
* CALIBRATION
===Identification & Traceability===
 
===Customer Property===
Customer properties that need special attention:
* Personal data
* Documents and specifications
* Confidential information
TO be elaborated
 
===Preservation of Product===
TO be elaborated
 
===Calibration (N/A)===
For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the [[CL:Project_Management/Project_documentation|project documentation]] shall define responsibilities in the affected organizations. 


==Measurement, analysis and improvement==
==Measurement, analysis and improvement==
Chapter 8 in the standard
Chapter 8 in the standard
===MEASUREMENT, ANALYSIS & IMPROVEMENT===
 
* GENERAL
* General
* MONITORING & MEASUREMENT
* Monitoring & Measurement
* Customer Satisfaction
* Customer Satisfaction
* Internal Audit
* Internal Audit
* Process Monitoring & Measurement
* Process Monitoring & Measurement
* Product Monitoring & Measurement
* Product Monitoring & Measurement
* CONTROL OF NONCONFORMING PRODUCTS
* Control of nonconforming products
* ANALYSIS OF DATA
* Analysis of data
* IMPROVEMENT
* Improvement
* Continual Improvement
* Continual Improvement
* Corrective Action
* Corrective Action
* 8.5.3 Preventative Action
* (8.5.3) Preventative Action




Line 135: Line 154:
* ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
* ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
* ISO 9001:2008/Cor 1:2009
* ISO 9001:2008/Cor 1:2009
* traceability matrix
* [http://isotc.iso.org/livelink/livelink/fetch/2000/2122/-8835176/8835194/3541460/customview.html?func=ll&objId=3541460&objAction=browse&sort=name ISO 9001 Auditing Practices Group]
* [[QM:Traceability matrix/ISO 9001]]


===SA8000===
===SA8000===
Line 143: Line 163:
* [http://www.sa8000.org Social Accountability International (SAI)]???
* [http://www.sa8000.org Social Accountability International (SAI)]???
* Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article [[SA8000 vs ISO26000]].
* Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article [[SA8000 vs ISO26000]].
 
* [[QM:Traceability matrix/SA8000]]
 
* traceability matrix


===PMBok®===
===PMBok®===
[http://www.pmi.org PMBok®]
[http://www.pmi.org PMBok®]
* traceability matrix
* [[QM:traceability matrix/PMBOK]]
 
==Document History==
{| class="wikitable"
|-
! Version
! Date
! Author
! Status
! Purpose of update
|-
| 1
| 26 Okt 2011
| PSA
| Draft
| New document.
|-
| 2
| 13 Dec 2011
| PSA
| Ongoing
|
|-
|
|
|
|
|
|}

Latest revision as of 18:53, 16 December 2011

Return to the Introduction

DON'T USE THIS document is on revision!! THE TEXT STARTS HERE

This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to Introduction to the quality manual for a readers guide to the quality management documentation. The Introduction do not contain any requirement to the quality management system.

The Quality manual consist of this document and the following documents: {{#subpages: QM:Quality manual}}

Furthermore, a number of check lists are optionally used in daily work. These check lists are, as such, not part of the quality management system but are controlled after the same rules as any other document.

Note: Terms and definitions, References and Document History are found at the bottom of this page.

Scope of quality management system

Virtual Team A/S has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • Consistently provide products that meet customer, statutory and regulatory requirements.
  • Address customer satisfaction through the effective application of the system and
  • Achieve continual improvements.
  • Furthermore, the quality management system documentation has been developed in to support the PMBok®, used in all project management activities.

Organizational scope

The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.

Exclusion

Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

Appointment of management representative

The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review

The management reviews among others the

at least 2 times a year or when need arise.

References: Management review - Check list

ToBeDefined

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS ToBeDefined

Procedures and work instructions

QMS processes and their interaction

The following Procedures has been defined and are maintained: {{#subpages: QM:Quality manual/Procedures}}

Work instructions

Furthermore a number of Work instructions has been defined: {{#subpages: QM:Quality manual/Work instructions}} These work instructions must be followed, when the related tasks is carried out.

ToBeDefined

Resource management

Chapter 6 in the standard

  • Organization (organization chart)Organizational diagram
  • PROVISION OF RESOURCES
  • HUMAN RESOURCES
    • 6.2.1 General
    • 6.2.2 Competence, Awareness & Training
    • 6.3 INFRASTRUCTURE
    • 6.4 WORK ENVIRONMENT

ToBeDefined

Product realization processes

Chapter 7 in the standard.

Planning

  • Customer related processes
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

Design & Development

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control

Purchasing

  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

Production & Service provision

Refer to ..

Control of Production & Service Provision

Validation of Processes for Production & Service Provision

Identification & Traceability

Customer Property

Customer properties that need special attention:

  • Personal data
  • Documents and specifications
  • Confidential information

TO be elaborated

Preservation of Product

TO be elaborated

Calibration (N/A)

For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the project documentation shall define responsibilities in the affected organizations.

Measurement, analysis and improvement

Chapter 8 in the standard

  • General
  • Monitoring & Measurement
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • Control of nonconforming products
  • Analysis of data
  • Improvement
  • Continual Improvement
  • Corrective Action
  • (8.5.3) Preventative Action


Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.

References

ISO 900x

SA8000

PMBok®

PMBok®

Document History

Version Date Author Status Purpose of update
1 26 Okt 2011 PSA Draft New document.
2 13 Dec 2011 PSA Ongoing