Quality Management:Quality manual: Difference between revisions

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==Management responsibility==
==Management responsibility==
===Customer Focus===
===Appointment of management representative===
The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company.


===Management Review===
===Management Review===
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* [[QM:Quality manual/Quality policy |Social Accountability Policy]], procedures and results.
* [[QM:Quality manual/Quality policy |Social Accountability Policy]], procedures and results.
at least 2 times a year or when need arise.
at least 2 times a year or when need arise.
The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company. 


References: [[CL:Quality Management/Management review|Management review - Check list]]  
References: [[CL:Quality Management/Management review|Management review - Check list]]  
 
/////Hertil PSA
* PLANNING
* PLANNING
* Quality Objectives
* Quality Objectives
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RESPONSIBILITY, AUTHORITY AND COMMUNICATION
RESPONSIBILITY, AUTHORITY AND COMMUNICATION
5.5.1 Responsibility and Authority
5.5.1 Responsibility and Authority
5.5.2 Management representative
5.5.3 Internal Communication
5.6 MANAGEMENT REVIEW
5.6 MANAGEMENT REVIEW
5.6.1 General
5.6.1 General
5.6.2 Review Input
5.6.2 Review Input
5.6.3 Review Output
5.6.3 Review Output
===Appointment of management representative===
5.5


==Quality Management System==
==Quality Management System==

Revision as of 20:38, 17 November 2010

Return to the Introduction See more:

Terms and definitions and References are for reading continence found in the bottom of this page.

Scope of quality management system

VirtualTeam.biz has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • consistently provide products that meet customer, statutory and regulatory requirements.
  • address customer satisfaction through the effective application of the system and
  • achieve continual improvements.
  • furthermore, the quality management system documentation has been developed in to support the PMBok®.

Organizational scope

The quality management system covers all activities carried out by VirtualTeam.biz. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company.

Exclusion

VirtualTeam.biz do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

Appointment of management representative

The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review

The management reviews among others the

at least 2 times a year or when need arise.

References: Management review - Check list /////Hertil PSA

  • PLANNING
  • Quality Objectives
  • Quality Management System Planning

RESPONSIBILITY, AUTHORITY AND COMMUNICATION 5.5.1 Responsibility and Authority 5.6 MANAGEMENT REVIEW 5.6.1 General 5.6.2 Review Input 5.6.3 Review Output

Quality Management System

INTRODUCTION DOCUMENTATION REQUIREMENTS

  • Quality Manual
  • Control of Documents
  • Control of Records

Procedures

QMS processes and their interaction

Procedures

Work instructions

Work instructions

Resource management

6

PROVISION OF RESOURCES 6.2 HUMAN RESOURCES 6.2.1 General 6.2.2 Competence, Awareness & Training 6.3 INFRASTRUCTURE 6.4 WORK ENVIRONMENT

Product realization processes

Chapter 7 in the standard.

PLANNING

  • CUSTOMER RELATED PROCESSES
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

DESIGN & DEVELOPMENT

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control

PURCHASING

  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

PRODUCTION & SERVICE PROVISION

  • Control of Production & Service Provision
  • Validation of Processes for Production & Service Provision
  • Identification & Traceability
  • Customer Property
  • Preservation of Product
  • CALIBRATION

Measurement, analysis and improvement

Chapter 8 in the standard

MEASUREMENT, ANALYSIS & IMPROVEMENT

  • GENERAL
  • MONITORING & MEASUREMENT
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • CONTROL OF NONCONFORMING PRODUCTS
  • ANALYSIS OF DATA
  • IMPROVEMENT
  • Continual Improvement
  • Corrective Action
  • 8.5.3 Preventative Action


Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.

References

ISO 900x

  • ISO 9001:2008 Quality management systems - Requirements
  • ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
  • ISO 9001:2008/Cor 1:2009
  • traceability matrix

SA8000


  • traceability matrix

PMBok®

PMBok®

  • traceability matrix