Check Lists:Quality Management/Customer KPI

From PMISwiki
< Check Lists:Quality Management
Revision as of 15:13, 24 March 2011 by WikiSysop (talk | contribs) (Created page with "== Customer Key Performance Indicator== This check list provides ideas of relevant Customer KPI's * Product compared to expectation. * Achieved service targets on operation. * Ac...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Customer Key Performance Indicator

This check list provides ideas of relevant Customer KPI's

  • Product compared to expectation.
  • Achieved service targets on operation.
  • Achieved service targets on maintenance of (IT) systems.
  • Network, Server uptime
  • Projects delivered on time / budget / quality
  • Calls answered within one minute