Check Lists:Quality Management/Customer KPI: Difference between revisions
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(Created page with "== Customer Key Performance Indicator== This check list provides ideas of relevant Customer KPI's * Product compared to expectation. * Achieved service targets on operation. * Ac...") |
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* Projects delivered on time / budget / quality | * Projects delivered on time / budget / quality | ||
* Calls answered within one minute | * Calls answered within one minute | ||
[[Category:Quality management]] |
Latest revision as of 13:17, 26 October 2011
Customer Key Performance Indicator
This check list provides ideas of relevant Customer KPI's
- Product compared to expectation.
- Achieved service targets on operation.
- Achieved service targets on maintenance of (IT) systems.
- Network, Server uptime
- Projects delivered on time / budget / quality
- Calls answered within one minute