Check Lists:Quality Management/Customer KPI: Difference between revisions

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(Created page with "== Customer Key Performance Indicator== This check list provides ideas of relevant Customer KPI's * Product compared to expectation. * Achieved service targets on operation. * Ac...")
 
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* Projects delivered on time / budget / quality
* Projects delivered on time / budget / quality
* Calls answered within one minute
* Calls answered within one minute
[[Category:Quality management]]

Latest revision as of 13:17, 26 October 2011

Customer Key Performance Indicator

This check list provides ideas of relevant Customer KPI's

  • Product compared to expectation.
  • Achieved service targets on operation.
  • Achieved service targets on maintenance of (IT) systems.
  • Network, Server uptime
  • Projects delivered on time / budget / quality
  • Calls answered within one minute