Quality Management:Quality manual

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Return to the Introduction

DON'T USE THIS document is on revision!! THE TEXT STARTS HERE

This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to Introduction to the quality manual for a readers guide to the quality management documentation. The Introduction do not contain any requirement to the quality management system.

The Quality manual consist of this document and the following documents: {{#subpages: QM:Quality manual}}

Furthermore, a number of check lists are optionally used in daily work. These check lists are, as such, not part of the quality management system but are controlled after the same rules as any other document.

Note: Terms and definitions, References and Document History are found at the bottom of this page.

Scope of quality management system

Virtual Team A/S has developed and implemented this quality management system to demonstrate its ability to:

  • Meet the ISO 9001:2008 requirements
  • Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
  • Consistently provide products that meet customer, statutory and regulatory requirements.
  • Address customer satisfaction through the effective application of the system and
  • Achieve continual improvements.
  • Furthermore, the quality management system documentation has been developed in to support the PMBok®, used in all project management activities.

Organizational scope

The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.


Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy

The Quality Policy is maintained here.

Management responsibility

Appointment of management representative

The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review

The management reviews among others the

at least 2 times a year or when need arise.

References: Management review - Check list


Quality Management System


Procedures and work instructions

QMS processes and their interaction

The following Procedures has been defined and are maintained: {{#subpages: QM:Quality manual/Procedures}}

Work instructions

Furthermore a number of Work instructions has been defined: {{#subpages: QM:Quality manual/Work instructions}} These work instructions must be followed, when the related tasks is carried out.


Resource management

Chapter 6 in the standard

  • Organization (organization chart)Organizational diagram
    • 6.2.1 General
    • 6.2.2 Competence, Awareness & Training


Product realization processes

Chapter 7 in the standard.


  • Customer related processes
  • Determination of Requirements Related to Product
  • Review of Requirements Related to Product
  • Customer Communication

Design & Development

  • Planning
  • Input
  • Output
  • Review
  • Verification
  • Validation
  • Change Control


  • Purchase Orders
  • Purchasing Information
  • Verification of Purchased Product

Production & Service provision

Refer to ..

Control of Production & Service Provision

Validation of Processes for Production & Service Provision

Identification & Traceability

Customer Property

Customer properties that need special attention:

  • Personal data
  • Documents and specifications
  • Confidential information

TO be elaborated

Preservation of Product

TO be elaborated

Calibration (N/A)

For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the project documentation shall define responsibilities in the affected organizations.

Measurement, analysis and improvement

Chapter 8 in the standard

  • General
  • Monitoring & Measurement
  • Customer Satisfaction
  • Internal Audit
  • Process Monitoring & Measurement
  • Product Monitoring & Measurement
  • Control of nonconforming products
  • Analysis of data
  • Improvement
  • Continual Improvement
  • Corrective Action
  • (8.5.3) Preventative Action

Terms and definitions

Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list

Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations

To be defined.


ISO 900x




Document History

Version Date Author Status Purpose of update
1 26 Okt 2011 PSA Draft New document.
2 13 Dec 2011 PSA Ongoing