Quality Management:Quality manual
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This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to QA:Introduction for a readers guide to the quality management documentation.
Note: Terms and definitions, References and Document History are found in the bottom of this page.
Scope of quality management system
VirtualTeam.biz has developed and implemented this quality management system to demonstrate its ability to:
- Meet the ISO 9001:2008 requirements
- Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
- consistently provide products that meet customer, statutory and regulatory requirements.
- address customer satisfaction through the effective application of the system and
- achieve continual improvements.
- furthermore, the quality management system documentation has been developed in to support the PMBok®.
Organizational scope
The quality management system covers all activities carried out by VirtualTeam.biz. Please refer to the Organizational diagram.
The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.
The Quality management system documentation has been keep to a minimum due to the size of the company.
Exclusion
VirtualTeam.biz do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.
Quality Policy
The Quality Policy is maintained here.
Management responsibility
Appointment of management representative
The top management has appointed a Quality Manager as management representative to deal with all Quality management and Social Accountability issues on behalf of the company.
Management Review
The management reviews among others the
- Quality Policy
- Quality objectives
- Social Accountability Policy, procedures and results.
at least 2 times a year or when need arise.
References: Management review - Check list
Quality Management System
INTRODUCTION DOCUMENTATION REQUIREMENTS
- Quality Manual
- Control of Documents
- Control of Records
Procedures
QMS processes and their interaction
Work instructions
Resource management
Chapter 6 in the standard
- Organization (organization chart)
- PROVISION OF RESOURCES
- HUMAN RESOURCES
- 6.2.1 General
- 6.2.2 Competence, Awareness & Training
- 6.3 INFRASTRUCTURE
- 6.4 WORK ENVIRONMENT
Product realization processes
Chapter 7 in the standard.
Planning
- Customer related processes
- Determination of Requirements Related to Product
- Review of Requirements Related to Product
- Customer Communication
Design & Development
- Planning
- Input
- Output
- Review
- Verification
- Validation
- Change Control
Purchasing
- Purchase Orders
- Purchasing Information
- Verification of Purchased Product
Production & Service provision
- Control of Production & Service Provision
- Validation of Processes for Production & Service Provision
- Identification & Traceability
- Customer Property
- Preservation of Product
- Calibration (N/A)
Measurement, analysis and improvement
Chapter 8 in the standard
Measurement, analysis & improvement
- General
- Monitoring & Measurement
- Customer Satisfaction
- Internal Audit
- Process Monitoring & Measurement
- Product Monitoring & Measurement
- Control of nonconforming products
- Analysis of data
- Improvement
- Continual Improvement
- Corrective Action
- (8.5.3) Preventative Action
Terms and definitions
Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:
Check list
Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.
Other Terms, definitions and abbreviations
To be defined.
References
ISO 900x
- ISO 9001:2008 Quality management systems - Requirements
- ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
- ISO 9001:2008/Cor 1:2009
- QM:Traceability matrix/ISO 9001
SA8000
- Overview by Wikipedia
- Social Accountability International (sa-intl.org)
- The SA8000:2008 standard may be downloaded free of charge.
- Social Accountability International (SAI)???
- Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article SA8000 vs ISO26000.
- QM:Traceability matrix/SA8000
PMBok®
Document History
Version | Date | Author | Status | Purpose of update |
---|---|---|---|---|
1 | 26 Okt 2011 | PSA | Draft | New document. |
2 | 13 Dec 2011 | PSA | Ongoing | |