Check Lists:Quality Management/Customer KPI

From PMISwiki
< Check Lists:Quality Management
Revision as of 13:17, 26 October 2011 by Psa (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

Customer Key Performance Indicator

This check list provides ideas of relevant Customer KPI's

  • Product compared to expectation.
  • Achieved service targets on operation.
  • Achieved service targets on maintenance of (IT) systems.
  • Network, Server uptime
  • Projects delivered on time / budget / quality
  • Calls answered within one minute
Retrieved from "http://pmis.biz/mwiki/index.php?title=Check_Lists:Quality_Management/Customer_KPI&oldid=344"