Quality Management:Quality manual

Return to the Introduction

DON'T USE THIS document is on revision!! THE TEXT STARTS HERE This Quality manual has been elaborated according to the ISO 9001:2008 requirements. Please refer to Introduction to the quality manual for a readers guide to the quality management documentation. The Introduction do not contain any requirement to the quality management system.

The Quality manual consist of this document and the following documents:

Furthermore, a number of check lists are optionally used in daily work. These check lists are, as such, not part of the quality management system but are controlled after the same rules as any other document.

Note: Terms and definitions, References and Document History are found at the bottom of this page.

Scope of quality management system
Virtual Team A/S has developed and implemented this quality management system to demonstrate its ability to:
 * Meet the ISO 9001:2008 requirements
 * Meet the SA8000 social accountability standard developed and maintained by Social Accountability International (SAI).
 * Consistently provide products that meet customer, statutory and regulatory requirements.
 * Address customer satisfaction through the effective application of the system and
 * Achieve continual improvements.
 * Furthermore, the quality management system documentation has been developed in to support the PMBok®, used in all project management activities.

Organizational scope
The quality management system covers all activities carried out by Virtual Team A/S. Please refer to the Organizational diagram.

The activity carried out by the staff of Virtual team is focused on Sale, Management, project management, planning, contract management and training. The scope is not limited by physical facilities.

The Quality management system documentation has been keep to a minimum due to the size of the company and in order to facilitate an easy introduction of the system in the organization.

Exclusion
Virtual Team is a software company and do not own or use any hardware or measuring devices that needs calibration. Therefore, no special precaution has been taken to implement procedures compliant to 7.6. Control of monitoring and Measuring devices.

Quality Policy
The Quality Policy is maintained here.

Appointment of management representative
The management has appointed Mr. Peter Stig Andersen as Quality Manager and management representative to deal with all Quality management and Social Accountability issues on behalf of the company.

Management Review
The management reviews among others the at least 2 times a year or when need arise.
 * Quality Policy
 * Quality objectives
 * Social Accountability Policy,
 * Procedures
 * Work instructions
 * Records and results.

References: Management review - Check list

ToBeDefined

Quality Management System
INTRODUCTION DOCUMENTATION REQUIREMENTS ToBeDefined

QMS processes and their interaction
The following Procedures has been defined and are maintained:

Work instructions
Furthermore a number of Work instructions has been defined:

These work instructions must be followed, when the related tasks is carried out.

ToBeDefined

Resource management
Chapter 6 in the standard ToBeDefined
 * Organization (organization chart)Organizational diagram
 * PROVISION OF RESOURCES
 * HUMAN RESOURCES
 * 6.2.1 General
 * 6.2.2 Competence, Awareness & Training
 * 6.3 INFRASTRUCTURE
 * 6.4 WORK ENVIRONMENT

Product realization processes
Chapter 7 in the standard.

Planning

 * Customer related processes
 * Determination of Requirements Related to Product
 * Review of Requirements Related to Product
 * Customer Communication

Design & Development

 * Planning
 * Input
 * Output
 * Review
 * Verification
 * Validation
 * Change Control

Purchasing

 * Purchase Orders
 * Purchasing Information
 * Verification of Purchased Product

Production & Service provision
Refer to ..

Customer Property
Customer properties that need special attention: TO be elaborated
 * Personal data
 * Documents and specifications
 * Confidential information

Preservation of Product
TO be elaborated

Calibration (N/A)
For the time being the company do not own or employ any equipment that require calibration. In the event that such equipment is used as part of a software development project, then the project documentation shall define responsibilities in the affected organizations.

Measurement, analysis and improvement
Chapter 8 in the standard


 * General
 * Monitoring & Measurement
 * Customer Satisfaction
 * Internal Audit
 * Process Monitoring & Measurement
 * Product Monitoring & Measurement
 * Control of nonconforming products
 * Analysis of data
 * Improvement
 * Continual Improvement
 * Corrective Action
 * (8.5.3) Preventative Action

Terms and definitions
Terms, vocabulary and definitions as given in ISO 9000:2005 and SA8000:2008 are used in this documentation. Furthermore, the following terms are used:

Check list
Used as a list of guidelines and recommendation that might be followed or not depending on the circumstances.

Other Terms, definitions and abbreviations
To be defined.

ISO 900x

 * ISO 9001:2008 Quality management systems - Requirements
 * ISO 9000:2005 Quality management systems - Fundamentals and vocabulary.
 * ISO 9001:2008/Cor 1:2009
 * ISO 9001 Auditing Practices Group
 * QM:Traceability matrix/ISO 9001

SA8000

 * Overview by Wikipedia
 * Social Accountability International (sa-intl.org)
 * The SA8000:2008 standard may be downloaded free of charge.
 * Social Accountability International (SAI)???
 * Other relevant information: The ISO organization is also working on a similar standard called: ISO 26000 Social Responsibility (Planned release ultimo 2010). Read more in the article SA8000 vs ISO26000.
 * QM:Traceability matrix/SA8000

PMBok®
PMBok®
 * QM:traceability matrix/PMBOK